If you’ve got questions about ordering artwork or our products, we’re here to help! Check out the information below, call us at 218-387-2491 (10am-5pm CST daily), or email us at email@example.com. Our team will be happy to help you and will respond quickly.
Payments, Returns & Refunds
Prints & Substrates
Ordering custom artwork with options can be challenging. If you prefer to talk about your art in person, we can take your credit card number and details over the phone, discuss your options, and help you place an order for exactly what you want to buy. We’re delighted to help you find art that’s just right!
Buying art from this website can be done by calling 218-387-2491 or 888-880-4369. We are available by phone daily (except for Thanksgiving, Christmas, and Easter) from 10am-5pm CST. We can take your credit card number and details over the phone after determining exactly what you want.
Orders can also be made in our stores: at Sivertson Gallery in Grand Marais, Minnesota or at Siiviis in Duluth, Minnesota. Our two galleries feature much of the art you see here, and more. They are staffed by experienced, knowledgeable associates who can also answer your questions and help you buy art. Visit our galleries when you’re in town, or give us a call!
Once your order has been placed, you will receive email confirmation of the order. Once your order has been shipped, you will receive another email that includes your carrier information and tracking number.
Your order will ship from either Duluth or Grand Marais, Minnesota. Grand Marais is a small town in a remote region and does not offer overnight delivery, but we will do our best to accommodate any rushed delivery you require.
When purchasing paper or canvas prints, we custom print to your order. Please allow two weeks plus shipping for paper prints and three weeks plus shipping for canvas and framed prints. If you need your print in a hurry, please let us know and we’ll expedite the production of your order whenever possible.
At this time we ship to the United States and Canada. If you need an order shipped to Canada, please call 218-387-2491 or 888-880-4369 and place your order by phone. We’ll be able to give you detailed information about shipping costs and delivery time to Canada when ordering by phone.
Cancellation of order
Once an order is placed with us, it immediately goes into production and cannot be cancelled. Call 218-387-2491 or 888-880-4369 to learn more.
We offer free shipping on orders of $100 or more and a flat-rate shipping charge of $9.95 on orders less than $100.
Shipping artwork requires special packaging and attention. If you are ordering framed prints, canvas prints, or original paintings, we will add a surcharge to cover this extra packaging and delivery cost, even if your order totals $100 or more. If your item requires a surcharge it will be noted on the product page as you make your selection, and in your shopping cart when you check out. Our surcharges are based on product weight and size, and reflect our actual costs to safely deliver your artwork.
If you’d like to pick up your order in Duluth or Grand Marais to save on shipping or surcharge fees, call 218-387-2491 and place your order by phone.
Shipping artwork to a customer requires special packaging and attention. If you are ordering framed art, canvas prints, originals, or very heavy or large items, we will add a surcharge to cover the extra packaging, delivery, and insurance costs. As you can imagine, it is much more expensive to deliver a large, framed print than it is to deliver an unframed print on paper. And we want your items to arrive in perfect condition no matter their size. If your item requires a surcharge, it will be noted on the product page as you make your selection and in your shopping cart when you check out. Our surcharges are based on product weight and size, and reflect our actual costs to safely deliver your artwork. If you’d like to pick up your order in Duluth or Grand Marais to save on shipping or surcharge fees, call 218-387-2491 and place your order by phone. We welcome all phone orders.
We choose a shipping vendor that is best-suited for your specific purchase and your unique location, and choose that vendor based on safety and economy. Most commonly used by us are Spee-Dee Delivery (Midwest deliveries only), UPS, Federal Express, and USPS. Shipping times will vary based on carriers and products shipped. Once your order has been shipped, you will receive an email that includes your carrier information and tracking number to help you anticipate a delivery date.
Prints (on paper, canvas, and metal), photographs, and paintings are shipped to you flat. All items are carefully packaged to arrive safely and we strive to find the best and most environmentally-friendly materials. Your artwork will arrive in perfect condition!
You can pick up your art at one of our galleries and save shipping and/or surcharge costs altogether. If you’d like to pick up your item in Duluth or Grand Marais, Minnesota, please order by phone and call 218-387-2491 or 888-880-4369 from 10am-5pm daily (CST). We encourage orders by phone—you’ll receive personal customer service and have any questions answered immediately.
Credit card payments
We accept Visa, Mastercard, American Express and Discover credit cards. your credit card payment will be processed immediately upon placing your order.
Returns & refunds
If for any reason you’re not satisfied with your purchase, return it and we’ll help you find something you love. You can return your item if still in perfect condition and accompanied by a receipt. To return your package via a carrier, use the packaging that your original order came in and return it via USPS, UPS or Federal Express and insure for the the value of the item. Your credit card will be refunded within 36 hours of item receipt. In-store returns will be credited immediately.
Please call us at 218-387-2491 or 888-880-4369 if you have any questions regarding your return eligibility or refund.
Please note that custom orders cannot be returned. Original artwork must be returned within 30 days. Jewelry, gifts, prints, posters must be returned within 14 days of purchase.
Please call us immediately if any items in your order are missing or arrive broken. If broken, please take a picture of the packaging for evidence of shipment mishandling. Please do not accept an item from a carrier if the package is obviously dented or damaged at delivery.
All paper and canvas prints from Sivertson are considered archival giclée prints. Giclée (pronounced ‘jhee-CLAY) printing uses the latest inkjet print technology to create superior, long-lasting prints.
In the giclée printing process, original images (paintings or other artwork) are scanned and digitally stored in a computer before being sent to a high resolution printer. The giclée printer uses many more colors than a traditional 4-color offset printing process: a fine stream of ink (more than four million droplets per second) is sprayed onto archival paper or canvas. Each image is sent to the printer individually which allows for versatility and experimentation with the hue, value and density of the inks. Giclée prints have a longevity of 55-200 years and are noted for exceptional detail and dynamic color and depth.
To learn more, read What is a giclée print? on our blog.
We use pigmented, archival inks on all prints.
Giclée paper prints are printed on heavy, 100% cotton rag paper and are ready for framing. On many of our paper prints, we offer optional print framing in a classic style of white mat and black frame. See the Framing section below for details on this option.
Prints on canvas are available either as “stretched canvas” prints or as “framed dry-mounted canvas” prints. Both canvas print options are ready to hang on your wall. We offer three standard framing options with dry-mounted canvas prints: dark oak; maple veneer; or weathered wood. Please see the illustrations below to help you choose the best option for your canvas print. Canvas prints use highly-pigmented archival inks on cotton canvas substrate. Our canvas/ink combination is rated 55+ years for lightfastness.
Should you choose a paper or canvas giclée print?
The substrate you choose for your giclée print will inform the look and feel of your print. Prints are reproductions of originals and if you’re looking for a close reproduction to the original, choose the substrate used on the original image. For instance, original watercolor paintings are done on paper and are often printed as giclée prints on paper for a similar look. And original oil paintings are painted on canvas and can be printed as giclées on canvas for a similar feel.
However, we believe that all media will reproduce beautifully on all substrates—the choice is best made by your personal preference and how you’d like to “finish” your new print for hanging on the wall.
Giclée prints on paper are ideally preserved by framing behind glass to protect the paper from elements in the air. You can also include a mat with the image. There are a myriad of possible mat and frame color combinations that could work together, but we frequently recommend the “classic style” of white mat and black frame. Every print on paper is beautifully finished with a white mat and black frame…and your print is then ready to hang on your wall. This popular style is widely used by artists and in museums.
Giclée prints on canvas: stretched canvas prints do not need frames or glass for finishing. We finish our dry-mounted canvas prints with a frame in your choice of dark oak, maple veneer, or weathered wood, and they are ready to hang on your wall.
The choice of paper or canvas print really comes down to this question: Do you prefer the finished look of a print with mat and glass inside a frame—or do you prefer the look of a print on canvas, without glass?
To learn more, read Choosing your substrate: paper or canvas? on our blog.
Dye sublimation prints on metal use heat to transfer and infuse images directly onto aluminum, creating unsurpassed resolution, color vibrancy, and a durable, easy-to-clean print. They are especially suited for color brilliance in photography. The metal print is approximately .0625 inches thick and hangs approximately 1.5 inches from the wall. The print is ready to hang directly on your wall; no frame is needed. All our photographic images from Christian Dalbec are available as prints on metal in a gloss finish.
Images can be spectacular printed very large, and most prints are available in custom sizes. The maximum size for prints on paper is 40 x 60 inches, and the maximum size for prints on canvas is 38 x 72 inches. If you want a specific image printed larger than what is listed on its product page, call us at 218-387-2491 or 888-880-4369 to discuss availability and pricing.
Archival / preservation framing
Your art will be framed using best practices for conservation/archival framing. Sivertson uses only 100% archival quality mats and backing sheets, mounting tapes, and glazed Tru Vue Conservation Clear Glass, which is 99% UV light blocking.
Paper print frames
Our giclée prints on paper are framed using a white museum mat (approximately 3 inches wide) behind UV-protected “Conservation Clear” glass. A 1-inch black wood frame finishes the package. This is a popular, classic style widely used by artists and in museums. (Add approximately 7-8 inches to image size width and height dimensions for finished frame allowance.)
Canvas print frames
Our dry-mounted canvas prints are offered with three frame options: dark oak, maple veneer, and weathered wood. On all framed dry-mounted canvas prints, add 3-4 inches to image size width and height dimensions for finished frame allowance.
Letterpress print frames
Our letterpress prints are framed to the edge of the print using a 1-inch black wood frame behind UV-protected “Conservation Clear” glass. There is no white mat. We include a 3/8-inch spacer between paper and glass according to archival standards; the glass does not touch the print, allowing the print to breath. Add approximately 2 inches to image size width and height dimensions for finished frame allowance. All of Rick Allen’s letterpress prints will be finished in this style and some extra-large poster prints will be finished in this frame style.
If you need framing guidance of any type or prefer a custom framing style, please call us at 218-387-2491 or 888-880-4369. We have a custom frame shop on site, are happy to discuss the many possible options available to you, and welcome you to stop in and talk with our experts when you’re visiting Grand Marais.
Should I frame my artwork?
Prints on paper need to be framed in order to hang them on your wall. Prints on stretched canvas do not need a frame. And our dry-mounted canvas prints are offered in three wood frame choices to complement your image.
We can frame your artwork before it ships, or you can take care of framing on your own when the artwork arrives. If you’re giving artwork as a gift, your recipient will appreciate having a finished piece of art ready to hang on their wall!
If you need framing guidance of any type or have questions, please call us at 218-387-2491 or 888-880-4369. We have a custom frame shop on site, are happy to discuss the many possible options available to you, and welcome you to stop in and talk with our experts when you’re visiting Grand Marais.
You can learn more by reading To frame, or not to frame? on our blog.
Paintings and sculpture
With every purchase of an original painting or sculpture, we provide a certificate of authenticity to insure the new owner’s process, date of creation, and value of work at time of purchase. We also include a biography of the artist. The certificate of authenticity is useful for insurance claims, investment purposes, and estate planning.
Original prints are hand-pulled prints created by a master printmaker and/or the artist. The original exists only in “print” form. Our letterpress prints, wood engravings, lithographs, linocuts, and wood block prints are considered original prints. In these processes, each color usually requires a separate block, plate, stone, or stencil which is carefully aligned with all of the other colors to create the finished print. Many original prints are also limited editions, and only a set number of prints are made and sold by the artist.
Hangers for artwork are available by calling Sivertson at 218-387-2491 or 888-880-4369. Most framed artwork using picture wire for hanging will benefit from two hangers to keep the artwork straight and stable on the wall. (One hanger creates a pivot point that will require regular adjusting.)
Avoid direct sunlight. Artists create their work with durability and longevity in mind. However, all art can fade and deteriorate in direct sunlight. It’s best to keep artwork safe from direct sunlight and fluorescent light.
Oil paintings are not framed behind glass and are therefore exposed to dust and grime. To clean, dust gently with a damp or lint-free, microfiber cloth. Acrylic paintings should be dusted lightly with a soft brush only. And take care when moving—do not use bubble wrap or other plastic with acrylic paintings because a chemical reaction can occur between the paint and plastic. Frames and glass should be wiped with a damp cloth only; do not touch sticky substances to the surface of the frame or glass. Metal prints can be cleaned with a microfiber cloth and a light solution of dish soap and water, if needed.
Gift certificates to sivertson.com, Sivertson Gallery, and Siiviis are available for purchase by calling 218-387-2491 or 888-880-4369. You can also purchase them at either gallery. At this time, we are not able to take payment by gift certificate on our website. However, call us with your requested item and we’ll be happy to complete your order by phone using your certificate.